How do I proceed through the check out process?
Once you have finished adding items to your Shopping Bag, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.
 
Can you ship your products anywhere?
Yes! However, we are not responsible for additional charges you may incur as a result of international duties. 
 
How long does it take for my order to be delivered?
United States/Canada: 2-7 business days
International Shipping - 3-5 business days
All US and European countries orders will come with tracking number. 
 
What methods of payment do you accept?
We accept all major American credit card brands.
 
How do I cancel an order or return an item?

    1. Orders are able to be canceled and refunded before shipping.
    2. Easy to initiate a refund or exchange in 30 days after delivery.
    3. Please contact our customer service team at returns@francoshivaly.com if you need to process a return for any reason. The return shipping address will be sent to you in an email and we will take care of it right away. Please ship the items back to the address we send to you.
    4. Items must be returned unwashed and undamaged.
    5. As usual, refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 5-7 business days to process.

If you are not 100% satisfied with your item for any reason, we will exchange  for free on all orders placed within the USA.

Please note that returned items must be in brand new condition to be entitled to a full refund.

Returns for refund require a $10 restock fee.

30 Days Return

 
How safe is my personal information?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.
 
Does your site install cookies?
Yes, we do install small packets of information on your computer temporarily. Cookies are used by us to streamline and enhance your ordering experience. In order to use our online store, you must have cookies enabled at all times.
 
Warranty
Quality is first for Franco Shivaly. As a brand, regarding our distinctive and unique designs, it is also important for us to obtain the best quality possible of our pieces that is why they are hand-made, to focus on every detail to assure there’s no type of mistake. Each material and element we use to create our pieces are high quality.
We offer a one-year warranty (365 days).

How to take care of your bracelets

Since they’re high quality pieces, we recommend you to offer them the care they deserve. The advice we can provide is to avoid any contact with water, if this happens dry immediately.

We also recommend the use of a dry cloth to clean them frequently and keep them completely clean.
Remember, this are luxurious pieces, so we are sure that our clients will give the care they deserve to maintain them as new for a long time.